About
This course is designed for retail supervisors, store managers, and team leaders who want to become effective mentors for their frontline staff. Participants will gain practical skills to guide, coach, and counsel shop assistants, helping them achieve better performance, stronger customer service, and personal growth. Key learning areas include: - Understanding the difference between coaching and counseling in retail management - Identifying performance gaps and behavioral challenges - Using effective questioning and active listening techniques - Coaching models for on-the-floor skill development - Conducting structured counseling sessions to address issues - Building trust and rapport with shop assistants - Handling sensitive conversations with empathy and clarity - Applying motivational techniques to encourage improvement - Creating individual development plans for team members - Tracking progress and following up for lasting results This workshop equips leaders with the tools to unlock employee potential, address challenges constructively, and foster a motivated, high-performing team that elevates store operations and customer experience.
You can also join this program via the mobile app. Go to the app