About
This course equips supervisors, store managers, and team leaders with the essential skills to effectively manage, motivate, and develop shop assistants for optimal store performance. Participants will learn proven techniques to create a high-performing retail team, improve service standards, and drive sales growth. Key learning areas include: - Defining the role and responsibilities of shop assistants - Setting clear expectations and performance standards - Effective delegation and task allocation in retail environments - Motivating and engaging frontline staff to deliver excellence - Conducting on-the-floor coaching and training - Monitoring store performance and individual contributions - Providing constructive feedback and praise to boost morale - Handling underperformance and difficult staff situations - Scheduling, rostering, and managing peak store hours - Building teamwork and a positive store culture This program is designed for retail managers, store supervisors, and team leaders seeking practical tools to lead their shop assistants confidently, improve customer service quality, and achieve business targets.
You can also join this program via the mobile app. Go to the app