About
This course is designed to help shop assistants develop strong customer service and selling techniques that directly drive sales and create exceptional shopping experiences. Participants will gain practical skills to confidently engage customers, understand their needs, and close sales effectively, while building brand loyalty. Key learning areas include: - Understanding the role of a shop assistant in the customer journey - Greeting and engaging customers with confidence and warmth - Identifying customer needs through active listening and observation - Presenting products effectively and creating value for customers - Upselling and cross-selling techniques to increase basket size - Handling customer objections and hesitations professionally - Closing sales with confidence and creating repeat customers - Delivering memorable customer experiences to build brand loyalty - Maintaining store standards and product presentation - Professional communication and body language in retail settings This workshop is perfect for retail staff, shop assistants, and frontline sales teams who want to sharpen their selling skills, improve conversion rates, and deliver outstanding service.
You can also join this program via the mobile app. Go to the app